Outstanding order: #1283 (52 days and counting)

Poor service delivery and lack of management s****s it seems to be the problem. Here goes:

Order (1283) placed 28 May 2018 and payment done and email confirmation send of proof of payment received. On 29 May 2018 I received an email stating that order is now being processed.

On the 18 June 2018 I send an email to Benna Bok requesting an approximate delivery date, with no reply. On 20 June 2018 the same email was send to Benna Bok this time stating that it is the second request. Reply was received and I was told that it takes 5-30 working days and that I will receive an email with the waybill number.

On 15 July 2018 I send a message via FB Messenger requesting feedback on the order as it was 33 working days already. Message received was that the lead time excludes packaging & shipment. Can packaging and shipment really take that long? I was also said that the order will be send the next week.

On Friday 19 July 2018 I again send a message via FB Messenger requesting feedback on the outstanding order - again I was told that the order will be despatched the following day or the next week. This is the first time that I was said to send my banking details to be refunded after I explained that I was disappointed in the service delivery.

Waiting another 2 weeks - giving them the benefit of the doubt again I requested / enquired on the outstanding order reiterating that 2 weeks has passed and no email / parcel received. Again I was offered a refund instead which I declined for the second time because I want the goods ordered. When I asked why he - the Manager mentioned in a previous review from another customer - want to refund me everytime I enquire, I was told that I complain about the service and that it is HIS choice to refund me. My personal opion - they offer a refund just to get rid of customers that have queries....

When I requested to rather get hold of one of the owners the Manager said that he will take care of the mentioned order himself and that he will discuss the order with one of the owners and revert back to me, I'M STILL WAITING FOR A RESPONSE......and yet another week has passed.

Can someone please give feedback on when I will receive my order??

I have advised a numerous amount of my friends not to order from Benna Bok only because I have not yet received my order. Of the product itself I cannot give a review because I have not received anything but oh my, the service delivery is not good at all, seems like empty promises.