1 reviews | Active since Sept 2018
Order not received after 54 working days
I placed an order with Benna Bok on 2018-06-12. I have sent a few emails to follow up on my order asking when delivery date will be with poor and impersonal response. Today on 2018-09-03 it is about 54 working days after my proof of payment was sent and reflected in Benna Bok bank account and I still have not received my order or received an email on how far my order is or when delivery will take place after I have asked a couple of times for them to just confirm delivery date. I have logged a complaint with Benna Bok with regards to this on 2018-08-28. Their response: "Apologies. Can we refund you?". I rep**** to their email on 28 Aug 2018 and told them I don't want a refund, I want my products that I have ordered for a Birthday present which I needed for a special event that took place on 11 Aug 2018 already. I also told them I needed my order before then on an email that I sent on 2018-08-02 to follow up (again) with response from them "We will find out and revert back to you." - and NO they did not "revert back to me". On 10 Aug 2018 I emailed and asked again about my order - NO RESPONSE. 28 Aug 2018 I logged the complaint with them and they responded asking whether they can refund me. So the solution for them is to refund me, but I just want to know how far is my order and when delivery will take place. These questions have not been answered, no success. I have not received a response back on my last email sent on 28 Aug 2018. I feel my complaint was not attended to in a satisfactory manner, it wasn't important enough. My order number: 1548
Good day Sheree
Thank you for sharing this experience with us. We would like to apologise for the poor feedback you received from our offices, and will address this with the relevant department immediately. We will also launch an investigation as this is not in any way acceptable behaviour.
We will contact you today. We wish to resolve this matter in an amicable manner, and will see to it that you are treated fairly by our office.
Benna Bok
Good day Sheree
Thank you for sharing this experience with us. We would like to apologise for the poor feedback you received from our offices, and will address this with the relevant department immediately. We will also launch an investigation as this is not in any way acceptable behaviour.
We will contact you today. We wish to resolve this matter in an amicable manner, and will see to it that you are treated fairly by our office.
Benna Bok
Thank you for sharing this update. Our office is attending to the matter and we did try and contact you. We will contact you again as we would like to resolve this matter as soon as possible.
Thank you for sharing this update. Our office is attending to the matter and we did try and contact you. We will contact you again as we would like to resolve this matter as soon as possible.