MB
Marlene B
1 reviews | Active since Nov 2011
30 Jan 2019, 09:31
NO feedback on broken promises, NO feedback at all!!!
After posting a review titled "Benna bok broken promises" to which they sent a reply as vague and automated as the replies you get when you send them an e-mail on the 26th of January, I have not had ANY feedback, I sent them another e-mail today with my cellphone number (even a whatsapp message would be fine FFS) and asked for feedback yet AGAIN. How long do you keep on being civil and nice.. Why would you promised delivery between 5 and 30 days and NOT deliver. You were more than happy to take my money. It is pathetic.
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Benna Bok's replyOfficial
26 Feb 2019, 12:29Good day Marlene
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Benna Bok's reply26 Feb 2019, 12:29
Official
Good day Marlene
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer