Incredibly disappointing service

29.08.2017 Good Day Benna Bok Team, It's three weeks later & still untill this day I haven't had any response to my emails & no one has contacted me regarding my refund as stated above. I am really so disappointed as I gave you the benefit of the doubt. I placed my order with you on the 8th of June & payed for it in full. All I want is my shoes, refund or an explanation at least. I have emailed you multiple times regarding this order of mine & would really appreciate a honest genuine response with no automated message about your lead, packaging & dispatch terms & conditions. You appointed a Public Relations Manager to attend to these enquiries & emails but its really not getting any better. This is a plead to please contact me. Kindest Regards Suzette

This morning I contacted Benna Bok and spoke to a very friendly Thanita (Public Relations Manager). She advised that they had some issues with the ordering of their leather or their leather itself & that they are in the process of letting their customers know. I was just so relieved that I finally got through & could physically speak to someone regarding my order. I am not an unreasonable person & if I received communication earlier about the above mentioned issue I wouldn't have minded to wait a little bit longer for my order (Currently 59 days). However Thanita assured me that I will receive my order in the next 2 weeks. Fingers Crossed.