1 reviews | Active since Oct 2018
Horrible service and horrible experience!!!!!
This company is not delivering to its promises. I have been promised by "Adrian Louw", a manager from Benna Bok, that my products were undergoing quality control and that I will receive it by the end of the week (21 September 2018). No products, no feedback after that. I have been in contact with the first appointed attorney, JD Robbinson, who then promised that I will receive my refund by 5 October 2018. No refund, only feedback was that JD Robbinson had withdrawn from Benna Bok. I provided all the details of my orders to the second appointed attorney, Van Staden Inc. Got a letter that I will receive my refund on 31 October. This is absolutely nonsense - I am a pensioner and R5800 is a lot of money. This company is dishonest and not concerned about delivering good customer service to people who were willing to give them a chance. STAY AWAY FROM BENNA BO****!!!
Hallo Marlita
Thank you for bringing this matter to our attention.
Benna Bok did complete your order, however, you insisted on a refund. As is your right as a consumer. We did not deduct a Cancellation Fee, even though we were entitled to do so as we were within our prescribed manufacturing lead time.
We received an email from the CGSO today after you laid a complaint against Benna Bok. We will provide our co-operation with the CGSO.
Your accusations that Benna Bok is not "delivering on its promises" is incorrect. Benna Bok dispatches orders on a daily basis and pays hundreds of thousands of rands in refunds. Furthermore, you accuse Benna Bok of being "dishonest" and "not concerned about delivering good customer service to people who were willing to give them a chance". We deny both those claims.
Benna Bok continues to dispatch orders and pay refunds. We are committed to providing excellent customer service. We apologise for the experience you had and will make sure you receive your refund next week.
Hallo Marlita
Thank you for bringing this matter to our attention.
Benna Bok did complete your order, however, you insisted on a refund. As is your right as a consumer. We did not deduct a Cancellation Fee, even though we were entitled to do so as we were within our prescribed manufacturing lead time.
We received an email from the CGSO today after you laid a complaint against Benna Bok. We will provide our co-operation with the CGSO.
Your accusations that Benna Bok is not "delivering on its promises" is incorrect. Benna Bok dispatches orders on a daily basis and pays hundreds of thousands of rands in refunds. Furthermore, you accuse Benna Bok of being "dishonest" and "not concerned about delivering good customer service to people who were willing to give them a chance". We deny both those claims.
Benna Bok continues to dispatch orders and pay refunds. We are committed to providing excellent customer service. We apologise for the experience you had and will make sure you receive your refund next week.