1 reviews | Active since Sept 2018
Frustrated unhappy customer
I placed my order with Benna Bok and paid for it on 21 August 2018. After getting an automated reply about the order I simply requested an estimated delivery date. Benna Bok rep**** by explaining the production and quality processes around handcrafted products and I rep**** by saying and I quote "I understand your process and the quality control that goes along with it perfectly. I just want an estimated delivery date. It is so frustrating to order something and not have an estimated delivery date. Some people order these items as presents just to find out after you have ordered that it won’t be on time for the birthday of whatever the case may be. And these days with all of the ****s going around it doesn’t help if we do not get an response and it is not just me, your reviews are terrible. My order number is #3329, can you please give me an estimated delivery date.".
Benna Bok then rep**** "Firstly, Benna Bok is not a ****. We are a legit business. Secondly, our reviews may be "terrible" but did you happen to read that we've resolved 95% of it? The other 5% is being attended to as you read this email. People are quick to judge a company according to reviews. A healthy perspective is required . If you prefer a refund, we will pay back your money. Regards, Adrian Louw (Manager)
I rep**** by saying please refund me and I supp**** my Banking details on 12 September 2018.
Since then I e-mailed them numerous times about the refund and I get no reply whatsoever. I am so frustrated with this company because everyone doesn't just have money lying around. And if they were actually left with only 5% of issues to resolve, why are we not even getting replies.
I would not recommend ordering something from this company.
This whole headache just because I was requesting an estimated delivery date.
BENNA BOK PRESS RELEASE
Dear valued Benna Bok client
We are aware of the long list of complaints regarding our customer service and turnaround times on various forums including Facebook, Storemory, HelloPeter and “I Know a Guy”.
Kindly note that Benna Bok has grown so exponentially that when have fallen behind by three (3) weeks with our orders. Due to our staff working tirelessly we have been able to reduce this to only three (3) weeks were it was once five (5) weeks. We offer our sincerest apologies for this. We are working around the clock to fill the orders and will be posting updates here, regularly.
Benna Bok has been inundated by calls, emails and Facebook messages with queries regarding outstanding orders and/or refunds to such an extent that we have now employed additional staff to solely focus on customer service. We can but apologise for the customer service received thus far and undertake to vastly improve this in the future.
You would note that since yesterday afternoon a banner has been placed on Franella Footwear and Karoo-Ella’s websites inviting our clients to request a refund should orders and/or refunds not have reached customers.
Unfortunately fixing the bugs in our customer service takes time. We absolutely understand your complaints and frustration, and we have been referred to as “**********”, “********” and even “a Ponzi ****/scheme” - this is simply not true. The reality of the matter being that we have spent so much time attending to queries that we simply did not have time to deliver our excellent products.
Today we noted, to our dismay, that a certain “Frank Vermeulen” made, among others, the following inflammatory allegations:
To this we would like to reply:
Frank Vermeulen seems to be a “****” profile created solely to inflame already panicked customers. It is ****ing our business and it is ****ing our dreams. This line of sabotage is unproductive and regrettable.
Yes, Benna Bok is a private company with Petro Botha as our sole director. Yes, she is married to Frank Botha, who also works for the company and yes we are a homegrown business that is growing at a rate that far exceeded our wildest expectations.
We do not deny that it has become exceedingly clear that we have a great deal to learn about business and that we have even more to learn about customer service. But this does not make us ********, ********** or even *********. It is our intention, as it has always been, to provide our customers with the leather products of their dreams.
Please bear with us. All the complaints on the various social media platforms are being attended to. We are, however, finding it difficult to reply to each of the queries due to the panic and various platforms being used.
As a gesture in good faith we will soon launch the “Track My Order” function on the Benna Bok homepage. After you input your tracking number you shall receive an email, within 24 hours, setting out how far we are in the process with your order and an estimated time of delivery for your order. We trust that this new function will ease the panic and is only the first step Benna Bok is taking in improving our customer care.
We have also employed additional production staff and purchased a third industrial sewing machine to greatly increase our production capabilities.
Once again we again we can but apologise and give our undertaking that we are doing everything humanly possible to attend to your orders.
- Benna Bok
BENNA BOK PRESS RELEASE
Dear valued Benna Bok client
We are aware of the long list of complaints regarding our customer service and turnaround times on various forums including Facebook, Storemory, HelloPeter and “I Know a Guy”.
Kindly note that Benna Bok has grown so exponentially that when have fallen behind by three (3) weeks with our orders. Due to our staff working tirelessly we have been able to reduce this to only three (3) weeks were it was once five (5) weeks. We offer our sincerest apologies for this. We are working around the clock to fill the orders and will be posting updates here, regularly.
Benna Bok has been inundated by calls, emails and Facebook messages with queries regarding outstanding orders and/or refunds to such an extent that we have now employed additional staff to solely focus on customer service. We can but apologise for the customer service received thus far and undertake to vastly improve this in the future.
You would note that since yesterday afternoon a banner has been placed on Franella Footwear and Karoo-Ella’s websites inviting our clients to request a refund should orders and/or refunds not have reached customers.
Unfortunately fixing the bugs in our customer service takes time. We absolutely understand your complaints and frustration, and we have been referred to as “**********”, “********” and even “a Ponzi ****/scheme” - this is simply not true. The reality of the matter being that we have spent so much time attending to queries that we simply did not have time to deliver our excellent products.
Today we noted, to our dismay, that a certain “Frank Vermeulen” made, among others, the following inflammatory allegations:
To this we would like to reply:
Frank Vermeulen seems to be a “****” profile created solely to inflame already panicked customers. It is ****ing our business and it is ****ing our dreams. This line of sabotage is unproductive and regrettable.
Yes, Benna Bok is a private company with Petro Botha as our sole director. Yes, she is married to Frank Botha, who also works for the company and yes we are a homegrown business that is growing at a rate that far exceeded our wildest expectations.
We do not deny that it has become exceedingly clear that we have a great deal to learn about business and that we have even more to learn about customer service. But this does not make us ********, ********** or even *********. It is our intention, as it has always been, to provide our customers with the leather products of their dreams.
Please bear with us. All the complaints on the various social media platforms are being attended to. We are, however, finding it difficult to reply to each of the queries due to the panic and various platforms being used.
As a gesture in good faith we will soon launch the “Track My Order” function on the Benna Bok homepage. After you input your tracking number you shall receive an email, within 24 hours, setting out how far we are in the process with your order and an estimated time of delivery for your order. We trust that this new function will ease the panic and is only the first step Benna Bok is taking in improving our customer care.
We have also employed additional production staff and purchased a third industrial sewing machine to greatly increase our production capabilities.
Once again we again we can but apologise and give our undertaking that we are doing everything humanly possible to attend to your orders.
- Benna Bok