EC
Elize C
1 reviews | Active since May 2019
10 May 2019, 14:28
Don't buy from Benna Bok
I've sent numerous emails to Benna Bok ********** regarding my order placed on 18.01.2019
They promised delivering within 1-30 working days.
The reply I got from them on 10.04.2010 said: We understand your frustration and once again apologise for the experience you've had.
We will attend to this matter and revert back to you.
Kindest regards, Benna Bok Customer Care -
When asked when can I expect feedback from them, they rep****: We typically reply between 24 - 48 hours. -
30 working days from 18.01.2019 is 01.03.2019 it's 10.05.2019 now... 74 working days later and I'm STILL AWAITING FEEDBACK...
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Replies (1)
Benna Bok's replyOfficial
12 May 2019, 13:01Good day Elize
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Benna Bok's reply12 May 2019, 13:01
Official
Good day Elize
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok