Does not reply to emails, No contact number, Order outstanding since July 2018

If I can give a zero rating, I would. Horrible service, does not reply to e-mails or takes months to reply (Or when you start re-emailing them). Says they will come back to you, never does. I did put in an order and paid for it in July 2018. As soon as you start asking questions, they take it up as threats... I just really want my money back with rent owned to me. I have filled in the refund form, I have requested my money to be refunded. Still nothing. And auto-reply mails.