DISGUSTING SERVICE - Avoid at ALL costs!!

Let this be a word of warning to any potential new clients - avoid Benna Bok at all costs, use a more reputable leather company, do not get sucked into their numerous promotions & specials, you will only live to regret it. I am kicking myself for not reading the numerous BAD reviews before placing my order with Benna Bok. I have never received such bad service or been treated so badly by a company or individual before. YES Mr Adrian Louw of Benna Bok, that is aimed directly at you. After having placed my order on 6 July 2018 & having not received an estimated date of delivery I sent an email on 11 July requesting a staus update on my order (#2015) to which I received no reply. I then waited a few days & decided to contact Benna Bok via Facebook Messenger & again ask for a status update. The response I received was the generic so many others on this platform received - standard manufacturing time is 5-30 working days. As this was not the response I was looking for, so I again asked if I could have an update specific to MY order, only to receive the same response which frustrated me. I decided to leave the matter for a further 21 working days, giving them the benefit of the doubt. I picked it up again on Tuesday 7 August deciding once again to contact them through FB Messenger to which I received the exact same response as before - their T&Cs. I then asked to please have an answer directly related to my order as I felt sufficient time had now lapsed with only 9 working days left in which to complete my order - a system check should have been easy enough... My request was ignored & I then asked to talk to someone who knew what was going on, enter Adrian Louw, who promtly told me to stop insulting his staff, which was NOT the case at all (proof in all my correspondence). He then told me he would be handling the matter himself - I didn't hear back from him for the rest of the day. Having had an uneasy feeling about the whole thing I then messaged to say I wanted to cancel the order & wanted a full refund (I had also emailed but had had no response). Adrian then got quite abusive & was exceptionally over messenger & told me there would be a 25% cancellation fee to which I said should be waivered & was unacceptable as I had yet to receive proof my order had even been started because they refused to give me an actual date of delivery. On Wednesday morning, 8 August, I sent a follow up email requesting a refund only to receive a response (the first via email) that their lawyers would be in touch - a bit of a drastic approach for a mere refund to be paid in full, which also sent off alarm bells! Benna Bok are a disgrace to the online shopping community, they need to be trained in proper customer service & etiquette. It shocks me, but doesn't surprise me, that they do not allow for reviews on any of the social media platforms, because if word actually got out at how bad they actually are Benna Bok would be out of business. If I get threatened with another lawyer response & I do not receive my money back in full by Monday 13 August I will be forced to take my own action. .