disappointing service

My order(#1488) was placed on the 7th of June 2018. It has been 3 months and still no product or even a legit reason to why I have not yet received anything. Every time I ask them about the status of my order, they come up with a different response.

1st it was, according to their terms and conditions it can take up to 30 workings days(today marks the 66th working day). Then they said it is at production and they will let me know about the status, they never did. Then they rep**** with their time frame (which includes: Firstly: Payment Reflection Time. 1-4 Days. Secondly: Manufacturing Handcrafted Product/s. 5-30 Working Days a.k.a 6 weeks. Thirdly: Quality Control and Product Packaging. 24-72 hours a.k.a 1-3 Days. Final step: Courier collections and delivery. This time will all depend on the courier company.) That counts up to 36 working days...... I have been waiting 66 working days. Then they said their production is 2 weeks behind schedule. On the 22th of August, after all these numerous emails/messenger messages and excuses they responded that my products is at quality check, and they agreed that i will receive my products before the 31st of August. I was so excited. But.. I never did. The 7th of September i asked them again about the status of my order and they said it is at quality check now. How? Not even an explanation why they did not follow our agreement. During this 3 months they have also offered to refund me, 7 times without a reason why. I declined, because I really want the products.

All i wanted to know is the status of my order and how long it will take, but they can never tell me and not once did I receive a message informing me that my order will be late. This is very disappointing .