JM
Juanita M
1 reviews | Active since Aug 2012
29 Jan 2019, 10:29
BEYOND pathetic customer service!!!!!!!
Order #2121 placed JULY 2018 and not yet received. When contacting them on Messanger, they BLOCK you. When e-mailing them, they IGNORE you. Shockingly pathetic customer service, and all of this while they are "proudly" announcing on Facebook that they are under "new" management and that they will "DELIGHT YOU WITH AMAZING CUSTOMER SERVICE DURING 2019"... (quoted from their Facebook post)... all lies if you ask me because they REFUSE to assist!!! I BEG you to prove me wrong...
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Benna Bok's replyOfficial
26 Feb 2019, 12:29Good day Juanita
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Benna Bok's reply26 Feb 2019, 12:29
Official
Good day Juanita
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer
Thank you for bringing this matter to our attention. We would like to apologise for any inconvenience.
Benna Bok has been under new management since December 2018, and we've been resolving matters such as this in an amicable manner since taking over.
One of our friendly customer care consultants will contact you to resolve this unfortunate matter.
Ursula Labuschagne
Benna Bok
Public Relations Officer