Benna Bok - worst service, ignore clients and does not deliver products

I have ordered on 3 September. Have made endless calls, send Facebook messages, send emails yet no reply. Did did reply to a FB message on 22 September that I will receive my order soon but no word since then. After the press release they said you can contact them for a refund, which I did but conveniently no reply. I am really fed up with them and feel that they have ****** my money. You have one hour to pay them, but after that there is no way to contact them as they ignore you. Benna Bok I want my money back. I am not scared to open a case of theft for this.