1 reviews | Active since Sept 2018
Benna Bok - Worst service ever!
No need for me to write a lengthy explanation. I have the same issue with Benna Bok as all the hundreds of other unhappy customers! Ordered and paid for items, waited for the 5-30 day delivery as stated by their terms and conditions. Haven't received anything after 8 weeks. Wrote numerous e-mails to request status, even though their terms and conditions state they will contact you if items are delayed. Best answer I received was "when you receive a tracking number you will know your parcel is on its way" That is not very professional or helpful. So I might wait another 8 week, who knows, clearly Benna Bok doesn't. Items were supposed to be a birthday present for my wife, but alas her birthday has passed. Hopefully it will arrive in time for Christmas!
The long and the short is, PLEASE make use of Hello peter! If a company has a poor rating, be sure you will be sorry and you Will receive bad service and poor quality products.
Hallo Pierre
We apologise for the service you received, and thank you for bringing this matter to our attention. Please provide us with your order number and we will resolve this matter in an amicable manner.
We provide quality products to our customers. We take extra care to make sure the quality is outstanding, however, we've never been too proud to apologise whenever we get it wrong. We're only human.
Benna Bok
Hallo Pierre
We apologise for the service you received, and thank you for bringing this matter to our attention. Please provide us with your order number and we will resolve this matter in an amicable manner.
We provide quality products to our customers. We take extra care to make sure the quality is outstanding, however, we've never been too proud to apologise whenever we get it wrong. We're only human.
Benna Bok