IS
Ilze S

1 reviews | Active since Sept 2018

12 Nov 2018, 08:28

Benna Bok - Worst online shopping choice ever!

Benna Bok is a HORRIBLE BUSINESS!!!!

This is my 5TH review and NO ATTEMPT TO CORRECT ANY ACTION WAS DONE.

I placed an order the 15th August, it has been 3 months and no products to date was delivered.

I decided I wanted a refund, we had to sign declarations not to go to the police or Carte Blance, 3 days before my refund was due - I received a letter from their attorneys that they can represent Benna Bok anymore, as they didn't refund clients as per their agreement.

Apparently according to the facebook page they appointed new attorneys, and again we had to e-mail sales@bennabok, and this e-mail only sends automatic reply saying they will get back to you in 48 hours. I have sent numerous e-mails NO ONE REPLIES.

I phoned - the mail box is full and I can't leave anymore messages.

The satisfied photo's on their facebook page is the same damn photos of 3 people?

I send whats-app messages and facebook messages NO REPLY - I was blocked from their page because I inquired about my order?

This is the worst mistake ever, trying to support and understand Benna Boks's situation. I gave them a chance - BENNA BOK YOU LET ME DOWN!!!!! You really are *****ing from people.

Order 3234 - You owe me R1000 or goods, please keep to your "promise of filling ever order"

I will keep posting every day till you resolve my situation.

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Replies (2)
IS
Ilze S's update12 Nov 2018, 09:36
Reviewer Update
Dear valued client Thank you for contacting Benna Bok. We just received your email subject 'Order 3234' We typically reply within 48 hours during office hours. Benna Bok is closed on weekends and public holidays. Kindest regards, Benna Bok And again no response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Benna Bok
Benna Bok's reply13 Nov 2018, 07:45
Official
Thank you for bringing this matter to our attention. We will contact you in order to resolve it in an amicable manner.