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Lizette D

1 reviews | Active since Oct 2018

04 Oct 2018, 10:32

BENNA BOK - WORST ONLINE ORDER COMPANY

On 26th July 2018 I ordered a pair of brown leather shoes from Benna Bok and immediately paid the amount due (R599.00) on the same day after received 4 emails requesting me to pay immediately. My order number is 2749. After several e-mails, I was informed on 22 August 2018 that according to their Terms and Conditions, Benna Bok's manufacturing lead time is 5 - 30 working days and that my order would be on 12 September 2018. I have since 25 September 2018 to date sent several e-mails requesting feedback regarding my order and also information to claim a refund, however to date hereof no courtesy of a response was received.

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Replies (2)
Benna Bok
Benna Bok's reply05 Oct 2018, 00:40
Official

Sorry for the experience you've had with us, and thank you for sharing this review with us. We will attend to the matter.

LD
Lizette D's update16 Oct 2018, 07:24
Reviewer Update
No further response whatsoever received from Benna Bok regarding the issue of the refund. It is ironic how they can take people's money but then will do anything to avoid refunding their customer for products they have failed to deliver. These people are the worst of the worst - taking people's hard earned money and profiting from it. They have no conscience and God forbid they open yet another business where they **********ly take people's money for so-called products which they never intend to deliver in the first place.