1 reviews | Active since Sept 2018
Benna Bok - Worst customer service ever
I placed an order with Benna Bok on the 8th of July 2018. A week later I followed up on my order upon which I received a response to say that the order would take 5 - 30 working days as stipulated in their Terms and Conditions. On the 26th of August '18 I followed up on my order again as it was 35 working days since my order was placed. I received an automated response to my e-mail stipulating they will respond during office hours. No response was received and I followed up again on 29 August. The response to the e-mail was that my order was in quality control. On the 3rd of September I followed up again to hear when my order will be sent from quality control on which I received a very abrupt e-mail stating 'When we send you a tracking number via e-mail then you will know your parcel is on its way'. On the 10th of September followed up again and my e-mail was ignored. On the 11th of September I requested a refund as it has now been 48 working days and I have not received any order (or tracking number). Benna Bok keeps on ignoring my e-mails. I requested a response again this morning, but to no avail. They have time to do numerous Facebook posts and marketing but then there is no follow through with their orders. Why do you have to remind people that you are 'here to stay'? Rather deliver on your promises!
We apologise for the service you've received from Benna Bok and will attend to the matter with the urgency it deserves. Thank you for sharing your experience with us.
We do not ignore any emails, calls or messages via social media. We reply to each email and answer all incoming phone calls. We also call our clients back. All of this happens between 08:00 - 16:00 on weekdays. Our head office is closed on weekends and public holidays.
People are defaming our brand online. We are being called *********. Benna Bok has been called a **** on this very platform. Of course we reserve the right to defend Benna Bok at all costs. We are here to stay.
We dispatch orders on a daily basis. We pay refunds. If Benna Bok was a ****, NO client would receive an order or a refund. We would not call our clients or put our landline number on our website. Please bare that in mind.
Our office will contact you shortly.
Benna Bok
We apologise for the service you've received from Benna Bok and will attend to the matter with the urgency it deserves. Thank you for sharing your experience with us.
We do not ignore any emails, calls or messages via social media. We reply to each email and answer all incoming phone calls. We also call our clients back. All of this happens between 08:00 - 16:00 on weekdays. Our head office is closed on weekends and public holidays.
People are defaming our brand online. We are being called *********. Benna Bok has been called a **** on this very platform. Of course we reserve the right to defend Benna Bok at all costs. We are here to stay.
We dispatch orders on a daily basis. We pay refunds. If Benna Bok was a ****, NO client would receive an order or a refund. We would not call our clients or put our landline number on our website. Please bare that in mind.
Our office will contact you shortly.
Benna Bok