Benna Bok ****

My sister placed an order for a handbag and makeup bag special for me as a birthday present on the 15th of August. The online shop states that one must pay within a hour for the order to be processed. Order 3250 was placed and paid for on the 15th of August. Benna Bok's terms and conditions states that delivery takes 5-30 working days. Up until now I received nothing, in the mean time I requested a refund by following the correct procedure and sending the relevant documentation to the attorney's who represented them then. I received a letter stating that my refund would be done on the 29th of October, nothing received. I emailed the attorneys to follow up on the refund, only to receive an email back that they no longer represent Benna Bok because they did not refund people on the dates given to them by attorneys.

I only want my money back so that I can go purchase a bag for myself as a birthday present from a reliable source.

I would not have asked my sister to get me the bag if I only knew how they treat the customer, you need to pay within a hour but it takes forever for you to get your money back if you request a refund.