Benna Bok Review

I would like to warn anyone who wants to consider making a purchase from Benna Bok - rather DO NOT make the purchase. This company lures in customer by offering a limited flash sale (although this flash sale has been going on since July when I first saw an advert on Facebook for this company).

I made a purchase for a pair of their leather shoes and received confirmation of my order. After a few days I contacted them for an estimation of their delivery. I received an automated response that their terms and conditions stated the shoes could take anywhere from 5 to 30 business days. I was quite disappointed as I have rarely had to wait that length of time for an online purchase, even items that are hand made or leather goods. However, I really wanted the shoes so I waited.

After the time had lapsed I contacted them again. I continued to receive automated responses. I opted to complain on their Facebook page one evening, the comment was instantly deleted and I received an email response almost instantly. I complained about the service I had received, how they had not met the timelines stipulated in their terms and conditions and I wanted a date of when I would receive the order. The owner Adrian Louw gave me a new date and said my order would be completed by 6th September and shipped on the 10th of September. I asked numerous times for the reason of the delay; and never received an apology or the details as to the delay.

When the 6th of September passed, I sent an email following up on if my order was on track. I did not receive a response, each day that past I continued to send a follow up email and did not receive a response. On the 10th of September I sent another email, as this was the day my order was due to be shipped, I did not receive a response. I opted to post a comment on 3 of their social media posts requesting an update on my order that is 44 business days overdue and warning new customers to look at the Hellopeter reviews prior to making a purchase. My comments were deleted immediately and I was blocked from their Facebook page. I then received an email within minutes of my comment on Facebook stating due to me defaming the brand on Facebook I would receive a refund. I simply responded noting that my comments were factual and they are now threatening me. They have let me know that their lawyers will be contacting me and they are not intimidated by me, they are ready to go to war.

I really just wanted the goods I have ordered and paid for in July and waited for more than 44 business days for. I have adhered to all of their terms and conditions but have still not received the order and an awful customer service. Please be aware of this brand.