Benna Bok personnel tells me, the customer "YOU ARE LOOKING FOR SOMEONE TO BLAME"

Let me start by saying I am truly disgusted in the way Benna Bok deals with customers.

I have ordered shoes on the 25th of June already.

I submitted my proof of payment - directly afterwards I saw numerous posts regarding products that never get delivered or money refunds never received.

I sent an email asking regarding the negative publicity when I got my 1st and ONLY reply:

Please refer to our Facebook page for reviews. The "negative comments and reviews" you are referring to, is not a true reflection of our business. We run a legit business and dispatch orders each weekday. There is no risk involved, however, if you wish to cancel the order, please feel free to do so.

Needless to say, on the contrary - THEY DO NOT PROVIDE SERVICE/PRODUCTS WHATSOEVER AND SPEAK TO COSTUMERS UNPROFESSIONALLY.

I am saddened by the fact that I convinced my friends to also order products after seeing their "flash sale" post on Facebook.

After requesting a refund the following was sent to me: (The 2nd reply I got since ordering)

You are entitled to a refund and we will honour your request. Please note that your refund will be processed according to our Refund Policy, as stipulated in our Terms and Conditions. Also, Benna Bok did nothing wrong as we are still within our manufacturing lead time, as stipulated in our Terms and Conditions. We deny your false allegation that we misled you in any way.

You elected to prematurely cancel your order.

I corrected Benna Bok by stating that they in fact did do something wrong since I've been unsuccessfully trying to contact them numerous times regarding the process of my order and changing my delivery address - Needless to say no response.

I then receive the following email:

You are looking for someone to blame. That is fine. We still deny you false allecations.

Refunds are paid after a cooling-off period of 21 working days after the refund has been confirmed by this office.

A 35% Cancellation Fee will be charged due to the fact that we are still within our manufacturing lead time but that you cancelled the order prematurely. The production process have already started and you only cancelled the order today.

It is absolutely shocking to me that personnel from Benna Bok will tell me, a customer "YOU ARE LOOKING FOR SOMEONE TO BLAME".

I regrettably only saw the Benna Bok refunds page on Facebook with 1.2k followers and 7 post a day, after ordering products from them.

I will not recommend ordering any products from them.