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lB
lehan B

1 reviews | Active since Sept 2013

08 Aug 2018, 15:35

Benna Bok - Outstanding Order #1749

I am very dissatisfied with the service of this company. I have read the other complaints on Hellopeter and I am very shocked at how this company treats their customers. As like others, I have been threatened with a lawyer and also been told I will be getting a refund, however a 25% cancellation fee will be charged. I have tried phoning multiple times with no answer. I have tried Facebook messenger which I get response from some times. When they do respond they said: "We are sorting your order out". My question to you Benna Bok: You say that everyone should read your terms and conditions but you the supplier don't keep to your own terms and conditions. I have placed my order on the 26 June which was suppose to be a birthday present and my birthday has gone and I am still waiting. My order number is #1749. This situation would be very different if you informed your clients of what is going on. Unlike other clients, I am not willing to wait 8 weeks and be happy about it. I would like someone to contact me. My contact number - ********** 990 and please don't threaten me again with a lawyer. I will not recommend anyone to do any business with you in the future as word-of-mouth goes very far.

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Replies (11)
Benna Bok
Benna Bok's reply08 Aug 2018, 17:08
Official

Good day

We are sorry you feel that way about our company. We treat our clients with respect, so we are quite shocked that you were treated this way. We will most certainly launch an investigation to get to the bottom of the allegations made by you above.

We will contact you to resolve this matter in an amicable manner. Thank you for bringing this serious matter to our attention.

Benna Bok

lB
lehan B's update04 Sept 2018, 14:59
Reviewer Update
On the 10/08/2018 I finaly got a reply from Benna Bok saying my order will be sent in two weeks time. I gave them the benefit of the doubt and said ill wait another two weeks. Last week was the due date for my products to arrive and when I phoned to ask when can I receive my tracking number, I was told I need to wait another two weeks. I was promised high and low that I just need to have patience and i am waiting for a Hand-made quality . I told them I want this in writing and was promised an email will be sent. I waited since the 30/08/2018 for an email. I phoned again on the 04/09/2018 stating how can I trust you if you can't even keep to send me an email. I was asked do I want a refund, I simply said please and refused to pay a cancellation fee . They confirmed they will give me a full refund. I sent them an email with my banking details when I phoned and asked did they receive my email, it was simple said: "We will reply when we get to your email". I mean, I have waited very long for my order I am beyond fed-up. I want my refund before the end of the week. I have had enough of this back and forth threats and empty promises.
Benna Bok
Benna Bok's reply04 Sept 2018, 15:04
Official

Good day

We are attending to this matter and we will refund you. Thank you.

lB
lehan B's update04 Sept 2018, 15:09
Reviewer Update
When?????
Benna Bok
Benna Bok's reply04 Sept 2018, 15:54
Official

Our office will contact you within 24 hours.

lB
lehan B's update04 Sept 2018, 18:28
Reviewer Update
I'll be waiting on you correspondence. Will this happen by e-mail, phone or Facebook?
Benna Bok
Benna Bok's reply04 Sept 2018, 18:30
Official

We will call you.

lB
lehan B's update05 Sept 2018, 20:08
Reviewer Update
It's been more than 24 hours now and still no phone call from Benna Bok as promised. Please do not reply and say you tried to make contact with me via a phone call as i don't have any missed calls from you. Still i'm waiting on feedback as to when you will refund me? please don't reply with you will get in contact with me within the next 24 hours, I want a direct answer. WHEN???
lB
lehan B's update07 Sept 2018, 07:47
Reviewer Update
And yet again another day has gone by without any action taken by Benna Bok. This is utterly pathetic to say the least. Seems as if your companies reputation can't get any worse.
Benna Bok
Benna Bok's reply07 Sept 2018, 07:49
Official

Good morning

We reply within 24 hours to messages across the board. We will contact you today to arrange for a refund. Benna Bok's office will contact you.

lB
lehan B's update07 Sept 2018, 18:28
Reviewer Update
Yet again another day as passed with no phone call. I hope people see what bad client service you give all you do is give empty promises. I have even tried contacting your Offices today multiple times and all I get is a phone that rings to voicemail. How pathetic can you guys get. All I want is my Money!!!!!!! I have even sent you my banking info on facebook messenger. I have sent you emails almost every day with my banking info. Seems as if you just responded to hello peter so that people can see you respond. I HAVE HAD ENOUGH!!!!!!