1 reviews | Active since Sept 2018
Benna Bok - I challenge you, challenge you to deliver my order - make my day!
I am trying to follow up on my order 2778 via email, facebook and also messenger - no reaction from Benna Bok. They even deleted my enquiry comment on their Facebook page, why instead of just responding to my delivery query? Although the lead time is only 5 days off so far, all the negative reviews on HP is making me a little nerves, I guess I have every right to be as they comfortably have my cash in their bank account, if it's not spent already. A further concern is that they continue to run weekly sales when they are clearly experiencing supply chain challenges. Benna Bok, do the right thing - communicate with your customers, set the right expectation and then do the simple thing, deliver on your commitment! Please make my order arrive without any further delay, pretty please - make my day!
Good day Nadean
First and foremost, we would like to apologise for the bad experience you've had with Benna Bok. Thank you so much for bringing this matter to our attention.
Our production has got nothing to do with our marketing.
We resolve each query posted on Hello Peter. We do not run away from our responsibilities as supplier, and we do not hide behind excuses. Benna Bok's management is committed to providing excellent customer service, and we are never too proud to say sorry when things go wrong.
Our office will contact you in order to resolve this matter in an amicable manner.
Good day Nadean
First and foremost, we would like to apologise for the bad experience you've had with Benna Bok. Thank you so much for bringing this matter to our attention.
Our production has got nothing to do with our marketing.
We resolve each query posted on Hello Peter. We do not run away from our responsibilities as supplier, and we do not hide behind excuses. Benna Bok's management is committed to providing excellent customer service, and we are never too proud to say sorry when things go wrong.
Our office will contact you in order to resolve this matter in an amicable manner.