Benna Bok Delivery

I place and paid for an order on the 27th of July. Delivery time is between 5 and 30 business days. On 10 September I requested an updated. No reply was received. On 14 September I left a comment on Facebook. No reply. I have sent another request for update on 17 September 2018. Please reply to my request for an update on when delivery can be expected