Benna Bok: *********ing Customers

Order Ref: #2869 On 30/07/2018, I placed the above order with Benna Bok and transferred the amount of R1499.95 within 1 hour as demanded by them. We agreed at the time that I placed the order, by accepting the terms & conditions (Munufacturing lead time is 5-30 working days). I tried to make contact with them on facebook but any comments asking about outstanding order are being removed and I was blocked. Now they want me to fill in a Refund form(they already have all the info that they need in order to make a refund to me). And they want to force me to sign a declaration form before they will pay back my money. The declaration is not in contrast with the Consumer Protection Act. Benna Bok making it very clear No signed declaration=No refund!! They can not force any customer to sign a form in order to claim back what is legally yours!!! It's a basic human right to have a opinion on a service that you paid for and in this case never delivered to you. They did not keep to their own terms & conditions. And they make empty promises. All information posted are facts and can be proven so in no way is it defamation of character. So please let my poor judgement be an example to all, dont by fooled by them.

I am expecting a letter from their lawyer after this review and who knowns maybe a refund?