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AJ
Antionette J

1 reviews | Active since Sept 2018

05 Sept 2018, 08:02

Bad service Benna Bok !!!!!

We have ordered and paid on 15/07/2018. When we enquired on our order, we only receive an automated e-mail.

After several mails from my side insisting on a contact person or e-mail with feedback, I received an answer. My order was supposed to be sent to me by Friday 31/08/2018. This week I have sent several mails enquiring my tracking nr, but I received no response .

How many more mails do I have to send ? If you phone them, there is no anser. How can a business do this ???

0
Replies (8)
Benna Bok
Benna Bok's reply05 Sept 2018, 08:06
Official

Apologies for the inconvenience caused. Thank you for sharing this experience with us. Our office will contact you to resolve the matter in an amicable manner.

Our landliine is available between 08:00 - 16:00 on weekdays. We answer emails and Facebook Messenger during said hours.

AJ
Antionette J's update05 Sept 2018, 08:20
Reviewer Update
My order nr 2491. Please sens me my tracking nr and ETA
Benna Bok
Benna Bok's reply05 Sept 2018, 08:25
Official

Thank you. Our office will contact you shortly.

AJ
Antionette J's update11 Sept 2018, 07:52
Reviewer Update
Still I have received no tracking nr. I can not believe that this type of service is allowed !!! How long must I wait ? Not even a phone call from Benna Bok ?
AJ
Antionette J's update11 Sept 2018, 07:56
Reviewer Update
I have tried to contact Benna Bok (012- ********** ) , but as always there is no answer.
Benna Bok
Benna Bok's reply11 Sept 2018, 08:02
Official

Good day

Our phone lines are attended to between 08:00 - 16:00 on weekdays. Please send us your phone number and we will call you back.

AJ
Antionette J's update11 Sept 2018, 08:29
Reviewer Update
Ek het na 8 ook probeer s***el. 2 keer. Ek het ook reeds 'n boodskap gelaat . My ****aknr : ********** 029
Benna Bok
Benna Bok's reply11 Sept 2018, 08:33
Official

Thank you.