ER
Elize R

1 reviews | Active since Aug 2018

06 Aug 2018, 22:40

Bad service at Benna Bok

Very poor service! 7 weeks late with delivery! Not answering calls or emails! If youask on FB they delete your comments and block you!

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Replies (4)
Benna Bok
Benna Bok's reply06 Aug 2018, 23:31
Official

Dear Elmarie

We apologise for the experience you've had with us and promise to investigate the claims made by you. Benna Bok is committed to providing excellent customer service. One of our friendly staff members will contact you via email to resolve this dispute in an amicable manner.

Thank you for bringing this matter to our attention.

Benna Bok

Benna Bok
Benna Bok's reply06 Aug 2018, 23:37
Official

Benna Bok does not block clients on Facebook. Our social media consultants answer each inbox and comment on a daily basis. Benna Bok's presence on Facebook is monitored 24 hours a day by a dedicated team.

Benna Bok
Benna Bok's reply07 Aug 2018, 07:35
Official

Dear Elize

You are not blocked. One of our friendly staff members will contact you today via email to resolve this matter in an amicable manner, thank you.

Benna Bok

Benna Bok
Benna Bok's reply08 Aug 2018, 10:11
Official

UPDATE:

This order was deliverd to the client by our courier today.

Benna Bok