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RZ
Russel Z

1 reviews | Active since Feb 2014

03 Sept 2018, 13:02

BAD SERVICE!!

Order Placed 10-07-2018 . Payment was made. Tried to get feedback 23-07-2018. - No response. On 03-08-2018 i sent a mail begging for feedback and asking if this was a ****. On 03-08-2018 i received a mail back, and i quote "Please do not threaten Benna Bok again. I will refund you" from a Adrian Louw. I rep**** and asked for feedback, i just want the product. On 10-08-2018 i still did not receive any feedback. On 22-08-2018 i requested feedback once again. Just to receive a we are sorry, the order will be ready 27-08-2018. 03-09-2018 I once again asked about my order that should have been ready by now. And got a useless automated response.

In all honesty, this is pathetic to say the least. The communication is horrible and feedback.

0
Replies (15)
Benna Bok
Benna Bok's reply03 Sept 2018, 13:05
Official

Thank you for sharing your experience with us.

We are truly sorry for the way you were treated. Our office will contact you today in order to resolve this matter in an amicable manner.

Best regards,

RZ
Russel Z's update03 Sept 2018, 17:07
Reviewer Update
No contact or any attempt to contact me was made. Please give me a solution or give me contact details so i can take this further. I expect contact from you no later than tomorrow.
Benna Bok
Benna Bok's reply03 Sept 2018, 17:14
Official

Our office did attempt to contact you today. Please send an email to *** and the relevant department will contact you.

Best regards,

RZ
Russel Z's update03 Sept 2018, 17:34
Reviewer Update
I do not have any missed calls or emails that sows you made contacted me. I have sent enough emails. Contact me.
Benna Bok
Benna Bok's reply03 Sept 2018, 17:38
Official

Our office will contact you and arrange for a refund.

Best regards,

RZ
Russel Z's update04 Sept 2018, 11:00
Reviewer Update
Hi. Again i want the product. And Feedback. Just contact me and tell me when i can expect my product and i will be happy. And i will write a review if you can help me sort it out.
Benna Bok
Benna Bok's reply04 Sept 2018, 12:25
Official

Good day

We will contact you today. Please provide your Order Number here, and our office will get back to you immediately.

Best regards,

RZ
Russel Z's update04 Sept 2018, 13:35
Reviewer Update
Order#2203 (2018-07-10)
RZ
Russel Z's update04 Sept 2018, 15:23
Reviewer Update
Order#2203 (2018-07-10)
RZ
Russel Z's update05 Sept 2018, 09:39
Reviewer Update
3 September - You would contact me to resolve the matter. Nobody Made contact. 4 September - You would contact me to resolve the matter. Nobody Made contact. I am now absolutely tired of the games and empty promises. Are you going to help me or not.
Benna Bok
Benna Bok's reply05 Sept 2018, 09:50
Official

Good day Russel

Our office did try and contact you, and we will contact you again today until this matter has been resolved. We will call you shortly.

Best regards,

RZ
Russel Z's update05 Sept 2018, 10:06
Reviewer Update
Again i do not have any missed calls or anything from you. Please send a private message to confirm the number you have.
RZ
Russel Z's update13 Sept 2018, 14:48
Reviewer Update
To date: Nobody has contacted me from the head office. I am still recieving useless replies on email. No tracking numbers nothing. So i am asking you now: please be honest. Are tou going to help me and either deliver what i bought or give me a refund in full. Or i will seek legal advice en persue this matter.
Benna Bok
Benna Bok's reply13 Sept 2018, 15:32
Official

We did contact you and will contact you again. This matter needs to be resolved. Benna Bok will take care of this issue like we resolve all issues discussed on Hello Peter. We reply to ALL messages here.

Best regards,

RZ
Russel Z's update17 Sept 2018, 10:19
Reviewer Update
Please note that you have not done your part. You have not tried to do one thing you said you would. I have tried and tried and tried. I can clearly see the other people doing the same. I have now opened a case with the Ombudsman for starters. Once they are done i will get legal advice. You have all ready broken the 5-30 days. You can: 1. Pay me back in full today. 2. Give me the goods i paid for before Friday 21st. I am sick and tired now.