Bad customer service

Item: Benna Bok
Rating: 1
Author: Rochelle H

[Benna Bok - Online Shop] New customer order (2530) - 2018-07-15

Placed order on the 15th July, and still have not received my order. Have tried on numerous occasions, but cannot get through on the landline, I only receive the automated email replies.

"Dear valued client Our manufacturing lead time is 5 - 30 working days, as outlined in our Terms and Conditions. Our manufacturing lead time excludes the packaging and dispatch of the order. You will receive a waybill via email once the order has been dispatched. Kindest regards, Benna Bok"

Please all I am asking for is a realistic date of delivery of my order

Thank you

Helpful (0)

Replies (4)

Benna Bok's replyOfficial

16 Oct 2018, 14:53

Hallo. Thank you for sharing your experience - our office will contact you in order to resolve this matter in an amicable manner.

Benna Bok's reply16 Oct 2018, 14:53

Official

Hallo. Thank you for sharing your experience - our office will contact you in order to resolve this matter in an amicable manner.

Rochelle H's updateReviewer Update

05 Nov 2018, 12:56

I have still not been contacted. Please could you let me have a realistic date of delivery of my order. this is all i am asking for

Rochelle H's update05 Nov 2018, 12:56

Reviewer Update

I have still not been contacted. Please could you let me have a realistic date of delivery of my order. this is all i am asking for

Rochelle H's updateReviewer Update

08 Nov 2018, 11:49

I still no response

Rochelle H's update08 Nov 2018, 11:49

Reviewer Update

I still no response

Rochelle H's updateReviewer Update

16 Nov 2018, 13:52

I have still not received a response

Rochelle H's update16 Nov 2018, 13:52

Reviewer Update

I have still not received a response