Bad Benna Bok service

I placed an order with this company 30 July 2018. I have sent numerous emails regarding my order and made numerous phone calls which are not answered. I have been very patient and after finally receiving a response with a refund application attached to it I duly app**** for my refund on 25 September being told my refund would be processed in 7 working days. Needless to say this has not happened and my emails are completely ignored. After seeing a large amount of complaints and numerous posts on face book as well as Hello Peter. I have no choice but also add my voice here. There is no service and it seems that this has been a ****. I am bitterly disappointed as I am the person who recommended these bags to my a very close friend.