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Jurica P

1 reviews | Active since Sept 2018

10 Sept 2018, 22:57

BAD BAD BAD BENNA BOK

My experience with Benna Bok is much the same as the other reviews about this company.

I placed an order on the 10th of July (order number 2204). I followed up on a possible delivery date and was simply referred to the terms and conditions. I was further informed that the 30 working days does not include packaging and delivery.

I have since sent 2 e-mails to enquire on the delivery 4 and 7 September, with no reply. I have made several phone calls (during office hours) with no luck of reaching anyone.

I do not want a refund! I simply want the product that I ordered. I don't understand how it can be that difficult to keep to T's and C's you so quickly reference when anyone follows up on their delivery.

0
Replies (2)
Benna Bok
Benna Bok's reply10 Sept 2018, 23:01
Official

Thank you for sharing this experience with us. Sorry for the inconvenience. Our office will contact you in order to resolve this matter in an amicable manner.

JP
Jurica P's update18 Sept 2018, 18:27
Reviewer Update
So, on 10 September I received the feedback above "Thank you for sharing this experience with us. Sorry for the inconvenience. Our office will contact you in order to resolve this matter in an amicable manner". I received an e-mail from Benna Bok that evening enquiring if I want the product or my money back. (10 September 2018 @ 23.10). Benna Bok's attorney was copied on this e-mail. I confirmed (on 11 September 2018 @ 8:26) that I want the product with confirmation of delivery, I received another e-mail stating that "tog dink jy bitter min van Benna Bok in jou risensie". I promptly rep**** that all the information was factually correct and that I want confirmation of delivery date. I was asked whether I would amend the hellopeter complaint when they ship the product, to which I rep**** that I would update the review with the new information. I sent a follow up e-mail on 13 September 2018 @ 16:37, as I had no further feedback from Benna Bok. The attorney copied on all of the correspondence requested Benna Bok to provide me with feedback. I received an e-mail from Benna Bok "Jammer daaroor. Ons sal jou binnekort laat weet." NO FEEDBACK AGAIN. I sent another follow up e-mail on 18 September, to which the attorney again requested that I receive feedback. WHEN WILL I RECEIVE CONFIRMATION OF THE DELIVERY DATE OR ARE YOU SIMPLY BARGAINING ON CUSTOMERS OPTING FOR A REFUND SO THAT YOU DO NOT HAVE TO ACTUALLY SEND THE ORDER?