76 days and counting....Horrible service.

Wish there was an option to give zero stars. Lead time is supposed to be 5-30 working days. According to their terms and conditions you will be notified if lead time should exceed 30 working days. We are now at 76 working days. No communication from their side regarding extension and after numerous emails and trying to call still have no answer as to when I can expect my order. Horrible service and when approached about a refund they want to subtract 25% because you cancelled even though they are not honouring their own terms and conditions. Seems that for every lucky one person receiving their order there are 50 unhappy customers still waiting. Disappointing to say the least.