WORST SERVICE EVER !!! Ben Morgenrood Ford Randfontein

Bough a brand new Ford Ecosport 2019 model 1.5 TDCI ambient at the end of May/April 2019.

had the vehicle for almost 2 weeks when I started to encounter the first problem. The car completely lost power and i had to pull over. Phone the sales person who sol the vehicle to me (Charmain) directly after i pulled over. She advise that i must bring the vehicle in so that they can check it, did that right after our phone call. Stood their in the services waiting area for a while and they advised that the problem was with a software update and they "fixed" it

at 15 000km's i took my Vehicle back for its services and brought it to their attention that it is still happening, and also gave them a few other things to check. later that day i received a call to come fetch my vehicle and once again I as told that it was a software update thus the reason for the vehicle gong in to limp mode.

on Friday 27th September 2019 i message the sales lady and told her that the Vehicle went into limp mode again and I had to pull over 22:30pm risking my life an my families life as we all know what word we live in. The Service Manager phoned me and arranged that i must bring my Vehicle in the following Monday so that they can check what is wrong. THIS IS NOW THE 3rd TIME they are trying to fix the vehicle.

it is currently with them now for 4 days excuse after excuse why they aren't able to fix the problem and I REFUSE to take it back.

Sad i am still paying for a 'brand new' vehicle and its just giving me PROBLEMS