Mazda warranty useless

I took my daughter’s Mazda 2 to Ben Morgenrood Mazda because the drivers safety belt was very difficult to clip in and got it back and the problem Re-occurred after a week.When I called back the service person said it would need replacing as they had already worked on it and I should speak to the warranty department to order the part.The warranty manager however wanted me to bring the car back for them to check before they would order the part under warranty.When I said that I couldn’t bring the car back to check and then bring back again to fix as she she is at university and only comes home every 2/3 weeks he said that the car doesn’t need the safety belt to move.

This tells me that Ben Morgenrood don’t care about the SAFETY of their customers and that Mazda’s warranty isn’t worth the paper its written on.