Bad Customer Service

I writing this email with great disappointment with regards to the service I have received from Ford Ben Morgenroodt Randfontein. My car was due for a service 40 000.00 km service and a I pointed out a few problems I have that they needed to fix. received feedback from them they took out the radio to fix (and made payment of R1600.00) and apparently they ordered the cover for the gearbox and the rubber for the back window and this will be sorted in 4 weeks.<br> I called the dealership to find out if all is in order a few weeks later as I and they advised me the lady that was supposed to help me resigned in the meantime and nothing was done further.I called the service department numerous times and they acted as if they know what I was talking about and never followed up with the enquiry every time I called in. The one blames the other one and eventually I was forced to speak to the service Manager who had no idea what was going on. He assured me I will get assistance and referred me to service agent.<br> Please take into consideration the I can only lock the car and use my hazards when the I have a radio in the car.<br> This has been going on for several weeks,with no assistance.