Poor service from Beluga/The Caviar Group

<p>I wanted to take my family out for lunch and thought the best way to do this was to use my Caviar loyalty card. Unfortunately when the bill arrived I was told that Sevruga was no longer part of the Caviar group and that I could not pay using my points. The whole situation was very embarrasing as my dad ended up having to pay the bill as I could not, as I was expecting to use my points.</p> <p>I don't understand why the Caviar Group did not communicate with me via email or sms to tell me that Sevruga had left the group. I have phoned Beluga every day for a week trying to reach the Caviar Group representative. She is never there and has not gotten back to me. I have emailed Beluga and the Caviar group twice but no response. I have tried asking on Twitter but Beluga ignores me.</p>