PHATHETIC SERVICE @ Gateway

My experience at Beluga Gateway Umhlanga-I purchased I voucher for 2 people for Beluga. Which had 3 options of the main course and 2 Drinks for 2 people.

We were escorted by a waiter.....don’t know his name? To our table.

I mentioned I had a voucher for 2 so the waiter said he has to redeem the voucher before we order, but we knew what we having due to the voucher stating options but we were told to wait....not sure for what?

After a battling and explaining that we want our steak welldone and Meduim to welldone with no blood...and guess what?....bleeding meat

We were not offered a starter which I had asked the waiter about but I was ignored....as all the other tables had starters....

Also there was no serviates at the table to whipe our hands when we were done

Our food was taken back to the kitchen and one of the meals came back overcooked(dry) thee other was welldone cooked and had a a lot of barbecue sauce........

I asked for a desert menu I was not given.... few minutes later a manager or supervisor came to apologize not sure why because we did not ask for a manager....we were forced to answer her questions???

One of the Managers also asked if the second drink will be cash,as if I was eating for free(did I not buy the voucher),I then rep**** yes I’ll pay for the drink like I paid for the meal.

I GUESS WHEN YOU PURCAHSE A VOUCHER YOU ARE TREATED “DIFFERENTLY”!!

I know that I will not be attending that particular Beluga(Gateway) Again!!!!

Pathetic treatment!!!!