Belmont House Cape town - Very unprofessional response

<p>On 2016-12-06, Belmont House wrote<br />It is quite disgusting that you would effectively ******* a small establishment like ours. We have five rooms and you blocked out one.you had plenty of opportunity to cancel within the free period, instead you left it to the last minute and then did not bother to turn up. You should be ashamed of your conduct.<br />Craig symington</p> <p>This is the email i got from the rude unprofessional team at Belmont house. I contacted them once i found out we could make it to Cape town because the travel agency cancelled our flight to Cape town since we don't have a South African credit card.</p> <p> </p> <p>I really can't imagine the way they treat their clients, if this is how rude they are on emails.</p>