Unprofessional & unacceptable service from Bellville Furniture

I placed an order in November/ December 2017 was told there is a 4/6 weeks waiting period. On the 24th January 2018 called them following up on my order. I spoke to Shamiel and he assured me they will get back to me with an update (Never happend) 25th January I called again and was promised by end of next week. A week went by without any update or delivery, decided to go to the Shop on the 3rd Feb. Jean assured me that he will get back to me with an update no later than Monday. Monday passed and I sended him a whatsapp message on Tuesday and guess what? My message was read without replying.

While going through Hello Peters website I became more stressful due to complaints from other customers Spoke to Faziel regarding a refund on the 15th Feb since I could tell im not getting my things anytime soon, was told there will be a 20% handling fee *shocked* but he ended up promising that my things will be delivered today the 20th Feb.

I complained on their FB page on Monday and got a messenger from Marlie Rossouw, he assured me he will send me the email confirming my things are in process and will be delivered by end of this weekend. After 2 pm sended him a reminder on the email that he promised to send and his reply was "Hi you said to jean you want a refund. And you will be coming with the police. So i think its better you take a refund " Really now !!!!!