Unprofessional and unacceptable service from Bellville Furniture

Placed an order on 6 January 2018. Was told there is a 6 weeks waiting period. Thought it necessary to follow-up after 5 weeks, just to get a progress report on our order.

5 February 2018 phoned 09:49 pressed 1 for follow-up on order. Was told they will phone me back with update. Never happened. 5 February 2018 phoned 14:23, pressed 1 for follow-up on order. Person I spoked to (Solwino?) said he didn’t speak to me, but will phone back with update. Never happened. 7 February 2018 phoned twice. Line will ring and then go straight to voicemail. 7 February 2018 send email to ********** for update. 8 February 2018 received an email response from a Zee Adams that the Manager will get back to me. 9 February 2018 receive an email response from Marius Botha (Manager) that he will follow-up and provide feedback in an hour max (his words). No email response, no phone call received with update. 13 February 2018 send an follow-up email to Marius Botha and received response that he will urgently follow-up that day. No email, no phone call received with update. 15 February 2018 send a follow-up email to Marius Botha. No email response. 15 February 2018 phoned twice during lunchtime. The sales and order telephone extensions go straight to voicemail. 15 February 2018 phoned 15:19 and got through on sales extension. Spoke to Marius Botha, again he said he will follow-up with the factory and phone me back, which he never did.

This is absolutely pathetic customer services! Reading the other reviews on Bellville Furniture I am now VERY scared that after all this, I will get an inferior product ... :(