Total lack of service and client satisfaction

I ordered and paid for a specific three quarter bedframe with footend on 10 August 2017 just to be told upon enquiry 3 weeks later that the order was never submitted. The store/sales manager is hardly ever in store and does not reply to messages. Today I have yet received another empty promise from Rodene @ Bellville Furniture (after having to call twice) who confirmed that my order would be delivered today. Shamiel also advised on 1 September that he would personally ensure delivery today, 5 Sept. Guess what, my order is STILL NOT READY FOR DELIVERY as advised telephonically by Pat from Bellville Furniture. And to crown it all, Bellville Furniture advertises on radio that they take customer service very serious. Whahaha what a joke. Their customer service is non-existing and I will NEVER recommend anyone to Bellville Furniture!!!