SHOCKING SERVICE EVEN BY OWNER!!!

HAVE BEEN TRYING TO PURCHASE A RUG FROM THEM SINCE AUG. HAVE BEEN CONTACTED BY THE STORE TO INFORM ME THAT THE RUG HAS ARRIVED TWICE! ONLY TO ARRIVE AT THE STORE AND NO RUG TO BE FOUND... I HAVE BEEN IN CONTACT WITH THE OWNER WHO DOES NOT EVEN RESPOND TO MESSAGES. I WILL NOT RECOMMEND BELLVILLE FURNITURE TO ANYONE THEIR SERVICE IS BEYOND APPALLING!!!!!