Save Yourself the Heart Attack and Horrible Service

I received horrible service, waited excruciatingly long for feedback, dealt with rude staff, had to endure promise after promise from the company not being kept, received the wrong product and had to threaten them legal action before I received my refund.

Please find below my experience with this company unpacked: - I bought a couch at Bellville Furniture in Jan 2018. - The couch ended up being too big to fit through our front door, so we exchanged the couch for a different model that could break up into three pieces (as opposed to two). They had to manufacture the couch for me in the material that I liked. - I was told production would take 4 weeks - I ended up waiting close to 6 weeks. - I had to constantly follow up with the company on when the couch would be ready, to no avail. Nobody bothered to update me on the progress of the couch at all. - After numerous attempts, the couch was delivered to me, but they produced the wrong model. Instead of manufacturing a couch that can break into three pieces (like the one I selected from their floor) they produced one that breaks into 2 pieces. Yet again being too big to fit through my front door. - I sent the couch away and asked for a refund. - I was at first told this is not possible and then I was threatened with a 20% handling fee, although the couch was still in its original packaging and sent back immediately upon realizing it won't fit through my door. - It then took me almost 2 weeks to receive my refund. - Throughout this entire saga I had to phone after staff that promised to phone me back but never did (including management), had to phone their offices countless times where nobody answered and I requested to speak to the owner (Mareli) numerous times without ever receiving a call (you see they "may not" give out the owner's details so I had to ask that she phone me). - There was also a fight between the Somerset West store (where I bought my couch) and the Bellville store, over whose responsibility it was to process my refund. - The Somerset West store and warehouse also blamed each other for the getting my order wrong. - Staffed I spoke to complained about their own company. - I was also **** to multiple times about getting back to me, the status of my order and my refund.

I then went to Sofaworx in Greenpoint where I ordered a couch (also to be produced in a specific material), within a week and a half I received my couch perfectly produced.

Point is - never ever, ever, use Bellville Furniture.