Refusal to assist with defects of custom order

Just a warning to those who may be as easily persuaded with the exceptional pre-sale service at Bellville: At least the product arrived, but there were some defects. Although they kept promising they would send someone to assess the issues (couch cushions too big for the base and its impossible for the couch sections to align flush with each other- can’t even use a connector because the gaps are too wide), now it feels like just a stall or delay tactic in hopes that I will give up and go away. Well, I can’t take my couch to them from Pretoria to CT, so they are just ignoring me. Not a smart business strategy because I’ll warn everyone I know and never purchase from them again.