On the forth week waiting on a seven day refund

As a first time buyer at Bellville furniture im disgusted by the kind of service iv received the past few months,especially from their rude and *********** manger Lizzel. I orded a headboard and mat on layby a few month's ago and would call the business several times to ask about the progress of my items after paying up in full. I have been sent from pillar to post regarding these items only to find out that my order had not even been placed, but they state that once i have paid halve the amount owing the order would be started. Now I finished paying my order in full and still after a month of waiting my order never arrived and when I enquired I was told that it wasnt started. So I asked that i get a refund so I can purchase the items elsewhere,for the past 4 weeks now iv been waiting on a refund that Lizzel said would take 7 working days. I constantly have call these people and still they arent given me a valid reason for not processing my refund. Instead he wants me to physically be at store for me to get the refund after telling him that im not in the province and will not be returning to Cape Town because I'm relocating. Im beginning to think i won't get,so save yourselves the time,money and frustration by not going anywhere close to the doors of this business!