Horrible customer service

My first and very last time buying from Bellville Furniture. The staff in the shop is really friendly, but the lady working with online orders called Zee does not know the first thing about customer service. Never calls back. When you eventually get hold of her she assures you they have your order in stock and they are just waiting for your money to reflect in their bank. One day later when you arrive to collect your order after the funds reflects in their bank account they suddenly does not have it in stock and it is on its way from a supplier and will only be there much later. They also only have one driver because all of their drivers are sick.....I know when it’s just a story to buy time... I was in Cape Town for the day and wanted to collect today. Now I have to drive all the way back when they eventually have the item and decide to let me know whats going on.