False promises and 6 months of follow ups

Worst experience ever. I bought a couch and an arm chair from them in August 2021 (despite the horrible reviews, the sales guy convinced us that they have improved their service since the horrible reviews in d past). They did a good job in delivering the furniture 1 week before the agreed time. However the legs of the chair and the couch were different, we had asked for light wood color for both (like we saw in thier store), they delivered dark brown on the chair and plastic legs on the couch. They convinced me to accept the delivery and they will send someone to change the legs the following day. The delivery person damaged our entrance door, trying to shove the furniture in, but I could move the furniture easily through the door myself, proving that they were just not bothered about anything and were very rude. Post which i have sent over 50 mails and calls to the same sales guy (Denzel), who kept promising me to send someone the next day and was surprised each of the 50 times when no one showed up. Having wasted weeks with Denzel, I decided to go to the ombudsman and made an official complaint, they chased this store for months and today have closed the case due to no response to their multiple requests from Bellville furniture. I have attached a screenshot of thier response for new customers to read, as a proof of my horrible experience with Bellville furniture.

Since this incident last year, i have shopped from other stores, we bought a few beds, another couch and various other items for our new home, i am very glad that I chose to place a small order with Bellville furniture and will never come back to them. Warning all new customers to not fall for any of thier sales tactics.