Disgusting treatment of customers

I can see that Bellville Furniture has no interest in attending to any of the complaints filed on Hello Peter but I chose to write a review any way in hopes that anyone reading the reviews will not be conned as the rest of us were.

I ordered a double headboard from Bellville Furniture on the 22nd of June from Irain who told me that their lead time is 2-3 weeks. After 4 weeks I received a call to say that my headboard was ready for collection. I borrowed a bakkie the following day to collect it only to find that Irain had no idea where the headboard was but later located it at their supplier. After waiting the entire afternoon, it was eventually delivered to their store with defects and had to be returned for repairs.

I made the mistake of ordering a second single headboard for my son's room on the 9th of September from Yusuf. I was again told that the lead time would be 2-3 weeks and asked him if he was sure as I needed it by the 7th of October. On the 29th of September I called to follow up on the headboard and was assured that it would be ready by the following week. It wasn't. I did receive a call on the 18th of October to say that I could collect the product. The following day, I borrowed another vehicle to collect the single headboard and also to return the double headboard that had to be repaired for a second time due to manufacturing flaws. I was then told that they had made up the wrong headboard. After speaking to the owner, Marli, I was told that both headboard would be delivered to my residence free of charge. After not hearing from them, I went to their store on the 3rd of November to follow up on my headboard. I was told by Yusuf that they would be delivered later that week. Of course they weren't. On the 20th of November, I called Yusuf who said that the headboard were at the supplier and would be delivered shortly. On the 22nd, I called Yusuf again only to be told that they had not yet collect the headboards from the supplier. The following day I called again only to be told again that they would be delivered to me but never were.

Several phone calls and emails in between have yet to be answered. They have no after sales service and no respect for the customer. I have no choice now but to take legal action against them for either the return of my items or a refund as begging clearly serves no purpose.