Complaint

<p>I bought an furniture item from Bellville Funiture, went back the following day to return it as it did not fit. after 5 days they collected after I called then everyday to find out why they are not collecting and ending in me eventually going to the store making sure they did. They collected the item, I opted to replaced to the item but after initially said it would take 1 to 2 weekds and then they said it would take 3 to 4 weeks I then requested a refund which they agree to. on 6 April they confirmed the refund was done, Friday there was no money in my account I called again they said it is a Capitec Account so it take time to reflect. Monday 10 April still no money, I called them and they said that Johan said he did it and he is now on leave they'll try to contact him....It has been 10 working days and still no refund, no call, no nothing! I am furious because I got an replace item elsewhere but because I didnt get my refund I could not secure it at the reduced price.... Sales great, after service none existant....</p> <p> </p> <p>I am still waiting on my refund, when I called yesterday I left messages and still no one has contacted me.... I am livid by the service.... I will never suport local business!</p>