Bellville Furniture poor and unacceptable service

I am very dissatisfied with Bellville Furniture . I purchased a Queen Size Headboard in the middle of October and I paid it cash , I was promised delivery within 4-6 weeks , I was called in after two wees of purchasing to come change the colour I choose which I did. 6 Weeks passed and I kept calling because no one was updating me and I was always told the order will arrive soon . December I called and I was made to believe by the sales consultant that the order will arrive before Christmas and I waited at home no order arrived. I went the store after sending emails and not being satisfied with the feedback, I was told the order was not ready , to my surprise I did not understand it , they promised it will arrive on the week of the 7th January . The week ended no one called me and I called and sent emails to be told the order is still in production and I will be notified next week when it will be ready.

I am very disappointed and this is unacceptable . What kind of service is this and I paid this order in full. What must must one say to get the order paid for and it seems like the store is not bothered at all. This is unacceptable and if this is how customers are treated then this should be addressed.