Bad service and bad quality

I purchased a cot from Bellville Furniture online in October 2017. After paying the full amount for the cot we never got any feedback from the sales person taking our order. After tons of phone calls and emails to the company we finally got a response and service. Our cot was delivered to us in December while we were away on holiday and only returned in January to find that the cot was made cheaply and was not baby safe at all as it has sharp edges and sides and couldn’t drop deep enough to prevent our 6 month old from trying to get out.

After phoning the manger and explaining the situation we had to pay a 20% handling fee and struggled to get a response from him. We have been waiting 3 weeks since reporting the cot. We have to follow up nearly everyday with no effort from their side. It’s been a struggle from the start and absolutely ridiculous and I wont advice anyone to purchase from them.