Bad service

<p> </p> <p>Good day</p> <p> </p> <p>I would like to express my utmost dissatisfaction and disappoint in the service I received from Bellville Furnitures. I purchased a couch on the 4 February 2017 from them and indicated certain specifications.</p> <p> </p> <p>Our couch was delivered in mid-March and on arrival the couch was not what we ordered. I made contact with Bellville furnitures and indicated that they delivered the wrong couch. When I phoned to informed them I was very unhappy about their feedback as well as their service regarding the wrong couch I have at my home. They indicated we use it until they will fetch it again. Weeks passed and not once did they contact us to apologise. We got insubstantial feedback from the sales persons and no indication to when our couch will be delivered. It was clear, that they were quick to make the sale but really terrible in providing a service.</p> <p> </p> <p>I had to use my own airtime and money every time to follow up on them as they did not bother to enquire themselves. Not once did the manager or owner contact me to apologise about the bad service my wife and I received. Or even offered any some sort of apology gift (not that we wanted anything)</p> <p> </p> <p>Clearly this would be the last time I would purchase anything from them and I would advised other people to be mindful that this might also happened to you and be prepared for the services that you will get.</p> <p> </p> <p>Our couch was delivered on 05 April 2017, two months to the day that we purchased the couch. Without an apology or sorry for the delay on their side.</p> <p> </p> <p>Unhappy and dissatisfied customer</p> <p> </p> <p> </p>